Your QuestionsAnswered

  • Exercise Physiology and Physiotherapy are complementary professions, and at SHIFT Rehab Co. we bring both together to provide collaborative rehabilitation.

    Exercise Physiology focuses on using structured exercise and physical activity to improve strength, fitness, endurance, balance, mobility and overall physical capacity. AEPs can also help people manage the effects of chronic and neurological conditions through exercise.

    Physiotherapy focuses more broadly on movement, physical function, pain and rehabilitation. Physiotherapists may use hands-on treatment, movement retraining, mobility strategies, education and targeted exercises to address specific physical impairments.

    Depending on your needs, you may benefit from seeing one profession or working with both as part of your rehabilitation.

  • We work with a range of funding options to make rehabilitation accessible to our clients, including:

    • NDIS

    • Department of Veterans’ Affairs (DVA)

    • Private health insurance

    • Workers Compensation

    • Motor Accident / CTP

    • Lifetime Care and Support

    • Support at Home

    • Private clients

    Funding requirements can vary between schemes, including whether prior approval or a referral is required.

    For NDIS, SHIFT Rehab Co. is currently an unregistered provider and can provide services directly to self-managed and plan-managed participants.

    We may also be able to support NDIA managed participants through an arrangement with a registered provider. Please identify the participants funding type when submitting the referral and our team will confirm the available options.

  • Consultation times can vary depending on your needs and the type of appointment.

    Most initial consultations allow time for assessment, discussion of your goals and development of an individualised treatment plan. Follow-up appointments are generally shorter and focus on progressing your rehabilitation and exercise program.

    We will discuss the most appropriate appointment length with you when booking.

  • No. You do not generally need a referral to see an Exercise Physiologist or Physiotherapist at SHIFT Rehab Co.

    You can contact us directly or complete the referral form on our website. If you are being referred through a funding provider, GP, specialist or another health professional, we can also work with relevant referral and treatment plans.

  • Yes. We support NDIS participants who are self-managed or plan-managed.

    As a currently unregistered NDIS provider, we are unable to provide services to participants who are agency-managed.

    We can work with you, your support coordinator, plan manager and broader healthcare team to provide therapy that is aligned with your goals and NDIS plan.

  • We understand that things come up. We ask that you provide as much notice as possible if you need to cancel or reschedule your appointment.

    Appointments cancelled or rescheduled with less than 24 hours' notice, or appointments that are missed without notice, may incur a cancellation fee in accordance with our cancellation policy.

    Please contact us as soon as possible if something unexpected prevents you from attending.

  • Yes! We offer mobile Exercise Physiology and Physiotherapy appointments for clients who are better suited to receiving therapy in their home or local community.

    Mobile appointments can be particularly useful for working on real-world goals such as mobility, transfers, community access, confidence and independence in your everyday environment.

    Mobile appointment availability depends on your location and clinician availability.

  • Yes. Telehealth appointments are available where clinically appropriate.

    Telehealth can be a convenient option for consultations, education, exercise program reviews, goal setting and ongoing support when an in-person appointment isn't required.

    We will discuss whether Telehealth is suitable for your individual needs.

  • SHIFT Rehab Co. provides clinic, community, mobile and Telehealth services across the Newcastle and Hunter and Central Coast region.

    Our mobile service area may vary depending on your location and clinician availability. If you're unsure whether we service your area, get in touch with our team and we'll be happy to discuss your options.