Cancellation Policy

At SHIFT Rehab Co, we understand that life happens and sometimes appointments need to change. We ask that you provide as much notice as possible if you need to cancel or reschedule.

Cancelling or Rescheduling an Appointment

If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice.

You can contact us by:

Less Than 24 Hours' Notice

If you cancel or reschedule with less than 24 hours' notice, you may be charged up to the full cost of the scheduled appointment.

This fee reflects the clinician's time that was reserved for you and may not be able to be offered to another client at short notice.

Missed Appointments

If you do not attend your scheduled appointment and have not contacted us, you may be charged up to the full cost of the appointment.

Home & Community Appointments

For home and community appointments, the applicable travel charge will only be charged if the clinician has:

  • Already commenced travel to the appointment, or

  • Arrived at the agreed location

Unexpected Circumstances

We understand that unexpected illness, emergencies and circumstances outside your control can occur.

These situations will be considered fairly and individually. Please contact us as soon as possible so we can discuss your circumstances.

Cancellations by SHIFT Rehab Co

If SHIFT Rehab Co needs to cancel an appointment, we will:

  • Provide as much notice as possible

  • Offer an alternative appointment where appropriate

  • Ensure you are not charged for the cancelled appointment

Repeated Cancellations or Missed Appointments

Repeated cancellations or missed appointments may affect our ability to provide consistent services.

If this occurs, we will discuss your appointment schedule with you and consider whether any changes are needed to ensure your services continue to meet your needs.